•    Liaising with maintenance contractors on an ongoing basis
•    Providing monitoring and supervision of the contractual agreements
•    Administering the building insurance claims procedure
•    Administering the change of ownership procedure
•    Administering the Shared Equity sales and increase in stake procedure
•    Administering the shared ownership procedure
•    Liaising with insurance providers
•    Providing updates on owners’ accounts
•    Supplying documentation to lenders and solicitors
•    Enforcing the arrears procedure