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From the 25th May 2018, Queens Cross Factoring Ltd as a subsidiary of Queens Cross Housing Association, along with all other companies within the UK, will be subject to the rules set in the General Data Protection Regulation (GDPR).

To allow us to deliver our service, we are required to hold data on our customers. We must be clear about what information we collect from you, how we hold it, who we share it with, and how we dispose of it.

All customers have the right to access their information, request any changes, and to have their data deleted in line with the Regulation.

Sharing of your information

The information provided to us will be treated as confidential and will be processed only by our employees within the UK.


We take steps to make sure that personal information is kept secure and safe.

We are registered with the National Cyber Security Centre as a Cyber Secure organisation and all information is kept in password protected systems. All paper records are kept in locked cabinets.

How long will we hold data?

We review our data retention periods regularly and will only hold personal data for as long as is necessary for the relevant activity, required by law, or as set out in any relevant contract we have with you.

Customers Rights

Customers have the right at any time to:

1. Ask for a copy of the information held by us in our records;

2. Require us to correct any inaccuracies in information held;

3. Make a request for us to delete any personal data which we hold

4. Object to receiving any marketing communications from us.

If you would like to exercise any of your rights please contact the Data Protection Officer, on 0808 143 2002 or email

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Tel: 0141 561 1105
Fax: 0141 576 0211
Out of Hours Emergency Tel: 0808 143 2002
Regd. Office: 45 Firhill Road, Glasgow G20 7BE.
Company number SC278139, VAT Registration No. 870 2416 40