News & Events


 Queens Cross Factoring Business Plan 2020

Please find take a look at the Queens Cross Business Plan below, if you ahve any comments or suggestions please let us know by emailing

PDF IconThe Factoring Business Plan 2020

 Focus Group

We set up a focus group to allow owners the opportunity to raise general issues on the factoring service.  To date the focus group has looked at issues including our invoice layout, our complaints policy and our website.  The focus group has a maximum of four meetings a year.  We always welcome new members so if you would like to put your name on our list for future meetings please contact us.

Please contact us for further details.


 Property Factors (Scotland) Act 2011

The Property Factors (Scotland) Act 2011 aims to protect homeowners by providing minimum standards for property factors. All provisions of the Act came into force on 1 October 2012 and apply to all residential property and land management organisations whether they are private sector business, local authorities or housing associations.

The Act has three main elements:

1. A compulsory register of all property factors operating in Scotland;

2. A code of conduct that sets out minimum standards of practice to which all registered property factors must comply; and

3. A route for redress through the First-tier Tribunal for Scotland and Property Chamber (FTT) Homeowners are able to apply to the FTT if they believe that their factor has failed to comply with the Code of Conduct or otherwise failed to carry out their factoring duties this redress was formally known as the Home Owner Housing Panel.

Please see FTT address details below:

First-tier Tribunal for Scotland Housing and Property Chamber, Scottish Courts and Tribunal Service, 4th Floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow G2 8JB.

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Tel: 0141 561 1105
Fax: 0141 576 0211
Out of Hours Emergency Tel: 0808 143 2002
Regd. Office: 45 Firhill Road, Glasgow G20 7BE.
Company number SC278139, VAT Registration No. 870 2416 40